£19.99 / month
What’s not included
£19.99 / month
Gold Cover Important Information
Who provides cover?
This policy is underwritten by Inter Partner Assistance SA (IPA) (UK branch) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA’s Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 – 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).
This policy is sold, arranged and administered by npa24:7 which is a trading name of Nationwide Property Assistance Limited, 210-222 Hagley Road West, Oldbury, B68 0NP (registered in England company no. 08964573 – VAT No: 183 1335 21) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under Financial Services Register number 659799. The regulatory status of IPA and npa24:7 can be checked by visiting the FCA’s website www.fca.org.uk/register. We only offer products from a single insurer; Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group.
What is our relationship with the insurer?
As an insurance intermediary we act as your agent in arranging your insurance. We also act as an agent for the insurer, as we handle and settle claims on their behalf, and we will make this clear before you purchase. The insurer has also appointed us as their agent for the receipt of premiums and the issue of documents. We are subject to the laws of agency and will always act in your best interests.
Are you covered elsewhere?
We advise that as a homeowner, you should check if your existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy. This is so you are not paying for cover you do not need.
What happens after the first year?
Provided no claims have been made, customers in the second year can expect to pay the following for their policy.
£14.99 a month which equates to £179.88 a year
£16.99 a month which equates to £203.88 a year
£21.99 a month which equates to £263.88 a year
You’ll receive your new policy documents in advance of renewal to give you time to decide whether the cover is still right for you. Your cover will automatically renew unless you tell us otherwise.
What does the price include?
Prices include Insurance Premium Tax (IPT). The policy is a 12-month policy and can be paid annually or in monthly instalments. The total price for the year is the same if paid monthly or annually. No interest is added for monthly payments.
What do you class as an emergency?
An emergency is a sudden and unforeseen incident in your home which immediately; exposes you or a third party to a risk to health or; creates a risk of loss or damage to your home and/or any of your belongings or makes your home uninhabitable. For more details on our policy coverage, please see our Terms & Conditions.
What to do if you have a home emergency?
First check that the circumstances of your emergency are covered by your policy. Then call 0345 304 0412 to submit your claim.
What are the requirements for cover eligibility?
- This cover is for privately owned homes, aged 2 -10 years old only.
- This cover is for the home that is your permanent residence.
- Any claims must be made within 24 hours of discovery.
For full policy information, please see the Terms & Conditions document.
When does the cover start?
The cover starts immediately as there is no exclusion period.
What’s included with a boiler service?
The boiler service includes a full inspection of the boiler and all components, testing in accordance with the manufacturers instruction and combustion analysis.
How much does the boiler service cost as part of cover?
The boiler service can also be sold separately if this is all that is required, the purchase page can be found here.
When purchased separately, the boiler service costs £99. When purchased as part of a policy, the boiler service costs £60.
The total cost of Gold Cover is £239.88, which is made up of the policy cost of £179.88 and the boiler service cost of £60.
How do I arrange my boiler service?
How can I cancel?
If you find that this cover does not meet your needs, please contact us on 0345 304 0412 within 14 days of taking out cover and we will arrange to cancel this policy. You will receive a full refund of your premium, provided you have not made any claims.
If you cancel the policy outside the 14-day period, you will receive a refund of your premium proportionate to the amount of time left to run on the policy.