Check Over 4000 approved engineers, available nationwide
Check 82% of repairs fixed on the first visit
Check 24/7 Emergency Service
Check Assistance provided to 65% of new homes

Home emergency cover

Silver Cover

Please review the below policy information and confirm that the cover chosen is appropriate for your needs as a homeowner.

Silver Cover

£14.99 / month

or £179.88 / year
Check Electrics
Check Security
Check Plumbing
Check Drains
Check Electric Heating
Check Gas Heating
Check Boilers & Controls
Check Annual Boiler Service

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Boiler
Loss of heating or hot water due to breakdown of your boiler.
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Security
Lost or damaged keys, broken windows.
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Plumbing
Leak from toilet or pipes from bath or shower.
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Gas Central Heating
Loss of heating or hot water due to a fault in your boiler or a water leak from the system.
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Electrical
Sockets or lighting on one or more floors now working.
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Drainage
Blocked bath, toilets or external drainage.

What’s included

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Plumbing
Toilets not flushing, leaks from hot or cold water cylinders / tanks, leaks from toilets and central heating water pipes.
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Internal Gas Pipe
A leak from the internal gas pipe.
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Drainage
Blockages or damage to waste pipes. Blocked bath, sink, toilet or external drainage.
Check
Boiler and Heating System
No hot water or heating as a result of a breakdown, leak or failure of your heating or hot water system.
Check
Failure of Internal Electrics
Failure of all sockets or lighting on one or more floors.
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Security
Broken and cracked windows, lost or damaged keys.

What’s not included

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Mains Water Supply Pipe Repairs
Your water company may provide a free or subsidised repairs service.
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Roof Repairs
This may be covered by your NHBC guarantee or buildings insurance.
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Electrical Appliance Replacement
or repair such as cookers, electrical wiring and infrastructure outside the home.
Check
Filteration Tank Containers
This includes septic tanks, swimming pools and hot tubs.
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Failure of burglar/fire alarm Systems
Including CCTV surveillance or swimming pools and their plumbing or filtration systems.
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Industrial heating systems
Industrial heating systems.
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Annual boiler service
Annual boiler service.
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Hot or cold-water tanks and cylinders
Replacement of hot or cold-water tanks and cylinders.

Silver Cover

£14.99 / month

or £179.88 / year
Check Electrics
Check Security
Check Plumbing
Check Drains
Check Electric Heating
Check Gas Heating
Check Boilers & Controls
Check Annual Boiler Service

Why buy cover from the home emergency experts?
Check New build home specialists
Check Highly experienced management team with over 25 years in the industry
Check Market leader providing assistance to 65% of new homes
Check Professional, fully qualified engineers
Check UK based customer service centre

For more information on how we can help you call
us on 0345 304 0412

Silver Cover Important Information

Who provides cover?

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This policy is underwritten by Inter Partner Assistance SA (IPA) (UK branch) which is fully owned by the AXA Assistance Group. Inter Partner Assistance is a Belgian firm authorised by the National Bank of Belgium and subject to limited regulation by the Financial Conduct Authority. Details about the extent of its regulation by the Financial Conduct Authority are available from us on request. Inter Partner Assistance SA’s Financial Services Register Number is 202664. IPA’s registered UK address is The Quadrangle, 106 – 118 Station Road, Redhill, Surrey, RH1 1PR (registered company number FC008998).

This policy is sold, arranged and administered by npa24:7 which is a trading name of Nationwide Property Assistance Limited, 210-222 Hagley Road West, Oldbury, B68 0NP (registered in England company no. 08964573 – VAT No: 183 1335 21) which is authorised and regulated by the Financial Conduct Authority (FCA) for general insurance activity under Financial Services Register number 659799. The regulatory status of IPA and npa24:7 can be checked by visiting the FCA’s website www.fca.org.uk/register. We only offer products from a single insurer; Inter Partner Assistance SA (IPA) which is fully owned by the AXA Assistance Group.

What is our relationship with the insurer?

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As an insurance intermediary we act as your agent in arranging your insurance. We also act as an agent for the insurer, as we handle and settle claims on their behalf, and we will make this clear before you purchase. The insurer has also appointed us as their agent for the receipt of premiums and the issue of documents. We are subject to the laws of agency and will always act in your best interests.

Are you covered elsewhere?

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We advise that as a homeowner, you should check if your existing home insurance or other policies provide cover, expert assistance and repairs in the event of the domestic emergencies and incidents covered by this policy. This is so you are not paying for cover you do not need.

What does the price include?

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Prices include Insurance Premium Tax (IPT). The policy is a 12-month policy and can be paid annually or in monthly instalments. The total price for the year is the same if paid monthly or annually. No interest is added for monthly payments.

What happens after the first year?

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Provided no claims have been made, customers in the second year can expect to pay the following for their policy.

Bronze Cover
£14.99 a month which equates to £179.88 a year

Silver Cover
£16.99 a month which equates to £203.88 a year

Gold Cover
£21.99 a month which equates to £263.88 a year

You’ll receive your new policy documents in advance of renewal to give you time to decide whether the cover is still right for you. Your cover will automatically renew unless you tell us otherwise.

What are the requirements for cover eligibility?

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  • This cover is for privately owned homes, aged 2 -10 years old only.
  • This cover is for the home that is your permanent residence.
  • Any claims must be made within 24 hours of discovery.

For full policy information, please see the Terms & Conditions document.

When does the cover start?

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The cover starts immediately as there is no exclusion period.

What to do if you have a home emergency?

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First check that the circumstances of your emergency are covered by your policy. Then call 0345 304 0412 to submit your claim.

What do you class as an emergency?

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An emergency is a sudden and unforeseen incident in your home which immediately; exposes you or a third party to a risk to health or; creates a risk of loss or damage to your home and/or any of your belongings or makes your home uninhabitable. For more details on our policy coverage, please see our Terms & Conditions.

How can I cancel?

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If you find that this cover does not meet your needs, please contact us on 0345 304 0412 within 14 days of taking out cover and we will arrange to cancel this policy. You will receive a full refund of your premium, provided you have not made any claims.

If you cancel the policy outside the 14-day period, you will receive a refund of your premium proportionate to the amount of time left to run on the policy.

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Need to get in touch?

Need to get in touch with us?

We are always happy to help you with your enquiry.

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