Your leading home
We were founded by a dynamic team of industry professionals, each with a long history within this sector and a passion for doing it better.
Working from our central offices in Halesowen near Birmingham we cover the entire UK. Our team of advisors answer, deploy and respond to thousands of calls per year from customers who need our help in an emergency.
Here to answer your emergency calls.
Our claims team, working from our UK based call centre, are trained in helping customers with all types of home emergencies. It doesn’t matter what time of the day it is, or even if it’s Christmas day. If you need us, we’re here for you.
If you need to call us, you can trust that you will speak to an empathetic human and not a automated system. We will listen to you, diagnose your emergency and deploy one of our vetted nationwide contractors to you. Customer care is as important to us as it is to you.
Don’t just take our word for it
See what some of our customers have to say
Boiler wasn't working and we called Home Emergency Experts as we had one of their policies. They talked us through resetting the boiler which fixed the issue and had us up and running in 20 minutes - Great service from them. Thank you.
When the lock on my front door failed on Christmas Eve, panic set in. Locked out of my home I burst into tears. One call to The Home Emergency Experts and 40 minutes later a locksmith arrived. Within no time the lock was replaced and the panic over!
Heating stopped working at 9 pm last Thursday, company contact at 9-15 pm. Friday morning call at 8-30 to advise engineer would be with us at lunchtime Engineer arrived as promised, two faults corrected system now working fine.
The Disability Confident scheme supports employers to make the most of the talents that disabled people can bring to the workplace. Here at npa24:7 we are an Equal Opportunities employer and are Level 1: Disability Confident Committed.
Use the enquiry form below to email us any questions you may have regarding our services. If you have an emergency please call 0333 323 0260.